For many years, I was a trustworthy seller on Cardmarket, amongst Europe’s most well known platforms for buying and selling cards. I preserved a great track record — above 400 positive evaluations, zero disputes, and consistent, professional assistance. But 1 unjustified dispute, managed by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, improved all the things. In this article, I will share my individual experience, make clear the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.

A thoroughly clean file developed in excess of a long time

A demonstrated Seller With 100% Positive opinions

ahead of the incident, I used to be precisely the kind of vendor every single marketplace values. I mentioned investing playing cards correctly, explained situations transparently, and transported immediately. I under no circumstances obtained a single grievance — only praise.

the value of have confidence in on Cardmarket

track record is anything for sellers on Cardmarket. just one error — even one which isn’t your fault — can injury many years of effort. That’s what tends to make my story so alarming for Other people operating on the platform.

The Dispute That Shattered My Standing

Buyer Ordered the Wrong Card, Then Blamed Me

The trouble began whenever a customer ordered a card mentioned specifically by identify, set, and problem. on getting it, they falsely claimed I'd sent the “Improper Model” — Even with distinct listing proof exhibiting I hadn’t.

evidence dismissed by Support

I submitted screenshots of the listing, card Edition, and situation to establish my accuracy. But Cardmarket help, specifically Silvia Parravano, ignored the facts. Instead of reviewing the listing or requesting clarification, she straight away sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No truthful Investigation

Silvia’s choice was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No hearing. No next viewpoint. No appeal.

No Warning, No interaction

What made this worse was the suddenness in the action. I was locked away from my account right away. My appeals — requesting an assessment or escalation — were being met with automatic responses or silence. Silvia Parravano exercised full authority with no accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing the Same Pattern

In stick to-ups, my situation was also witnessed by Christian Tobehn, One more member of Cardmarket's help team. regrettably, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections as well as a permanent ban.

A sample of Seller Disregard

Are trustworthy Sellers becoming Silenced?

just after this expertise, I started researching on the web boards and Neighborhood threads. I swiftly found out I wasn’t alone. Dozens of long-time sellers claimed related activities — lots of involving Silvia Parravano.

a standard topic? Buyers generally acquire, even when Mistaken — and sellers are still left voiceless.

How This Hurts your entire Market

whilst platforms really should guard purchasers, disregarding evidence from sincere sellers results in a broken ecosystem. When have confidence in is a single-sided, lousy actors make the most, understanding they’ll be shielded by biased support brokers.

The Problem: No Oversight, No Appeal

not enough Transparency in Cardmarket’s method

quite possibly the most alarming issue is definitely the absence of the appeals course of action. after staff members like Silvia or Christian make a decision, it’s final. There’s no next critique, no accountability, and no way to restore entry to your account — Regardless of how robust your proof is.

possibility of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a Wrong assert — or lose my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

Financial and psychological Consequences

small business reduction Overnight

I invested many years in setting up my seller profile. all of that exertion was worn out quickly, together with possible future revenue. My seller dashboard, order history, and faithful shopper base — all long gone.

psychological Toll over a Trusted vendor

This wasn’t just a company here strike. It was demoralizing. for being dealt with just like a fraud immediately after a long time of integrity was emotionally devastating. I adopted every rule, and nonetheless bought punished.

What Cardmarket need to Do to Regain Trust

System Reforms Are Urgently wanted

If Cardmarket would like to keep high-quality sellers and forestall upcoming abuse, it must:

• ✅ Introduce a transparent enchantment process for blocked accounts

• ✅ call for disputes to be reviewed by at least two unbiased support agents

• ✅ prepare personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ shield sellers who post distinct, factual evidence

• ✅ build accountability metrics for workers conclusions

devoid of these adjustments, genuine sellers will go on to get collateral damage within a technique that blindly favors potential buyers.

Final feelings: Be cautious, Stay Documented

If you're at the moment selling on Cardmarket, don’t believe your excellent record will protect you. You're always just one purchaser criticism — even a Bogus 1 — from getting silenced.

guard oneself by:

• Taking screenshots of each listing

• Archiving interaction with potential buyers

• Backing up your account information on a regular basis

• planning for disputes — Even though you do practically nothing Erroneous

summary: 

My knowledge with Silvia Parravano and Christian Tobehn should function a serious warning to any one applying Cardmarket. I thought inside the System. I performed by the rules. And that i still received eliminated without the need of bring about.

If Cardmarket continues to ignore seller rights, additional reliable sellers will stroll absent. And when that comes about, the System gained’t just get rid of sellers — it’ll lose its reliability.

Has a thing similar happened to you personally? Share your working experience and enable raise awareness. Sellers should have greater.